| Dealing with Conflict and Difficult People Seminar |
Whether your role is that of an umpire, referee, coach or administrator, you will find the strategies for dealing with conflict and difficult people in this seminar very helpful. |
 You will be presented with many opportunities to share experiences and find solutions to difficult situations.
The course will cover:- Conflict management and planning
- Tools of communication
- Choosing outcomes and behaviours
- The seven steps to assertive behaviour
- Typical responses and their alternatives
Click here to download a registration form and get more information |
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