The constant brain drain has been replaced by an even mix of physical and brain drain for Ed Bitao since he began at What Scratch? as the Victoria Park franchisee.

Prior to What Scratch? Ed spent his days in front of a computer running a small IT business updating websites and content management systems. Ed and partner Gwen are still working at night in the business with their graphic design business partner.

'Gwen helps out in the business but her role as house director is a full-time job,' Ed said.

Ed and Gwen have two daughters Sasha aged 6 and Ashley 2.5 years.

Current customers in Ed's territory include United Auto Prestige, Burswood Honda, Auto Classics and Duncan Nissan.

'I'd like to be able to employ people one day once I've grown the business and eventually be able to sell it,' Ed said.

Ed is looking forward to tackling John Hughes and a few other yards in his territory in the near future.

There isn't much Shaun Dale doesn't know about the motor vehicle spraying industry - he's been working in it since he was 15 years of age. Shaun became a full time employee of What Scratch? in the role of Field Support Technician in February primarily to assist franchisees when they're in need of help or advice.

Shaun completed his apprenticeship at Auto Craft Smash in Myaree and more recently has worked in his own business, Mirror Finish, working on show cars.

'It was great experience because it required fastidious, spot on work, sometimes working for days on one car,' Shaun said.

Shaun and partner Holly have a daughter, Kaelyn, aged 8 months and working seven days a week didn't suit the young family so Shaun jumped at the opportunity of working with What Scratch?

Shaun says he's keen to help out the franchisees as there's nothing he can't fix!

'I'm really looking forward to moving on with the company and not staying stagnant in the one spot,' Shaun said.

Tanya Sneddon began work at What Scratch? just as the new premises were opened and she's been unpacking boxes ever since.

Working around cars certainly isn't new to Tanya as she worked as a staff trainer for Shell and then a wholesale company completing car licensing in the early days of her working life. More recently Tanya has been far removed from the industry running a home based waxing business which she has continued in the evenings.

Tanya works Thursdays and Fridays in head office as Production Manager pulling together all the components for new kits, handling re-ordered kit parts, picking up the mail, banking and general running around that needs to be done.

Tanya and husband George have three girls Katie aged 11, Georgia 9 and Tara 6.

'I was looking for something else now that my youngest is off to school and this role offers plenty of variety which I really enjoy. I'm looking forward to growing with the company,' Tanya said.